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Perspective and commentary by Marshall Breeding
For the last five years I have conducted a survey and written a report on the perceptions that libraries form of the quality of the core automation products they use and their satisfaction with the service they receive:
It's time to collect data for the 2012 edition of the survey. This is an opportunity for libraries to register their perceptions of the ILS product they use, its vendor, and the quality of support delivered. Is support getting better or worse? The survey also probes at considerations for migrating to new systems and the level of interest in open source ILS. While the numeric rating scales support the statistical results of the study, itís the comments offered that provide the most insight into the current state of library automation satisfaction.
Please help your fellow libraries who might be in the process of evaluating library automation options by responding to the survey. Any information regarding vendor performance and product quality can be helpful when making strategic decisions regarding automation alternatives. A large number of responses strengthen the impact of the survey and the subsequent report.
Note: If you have responded to previous editions of the survey, please give your responses again this year. Itís helpful to understand whether things are getting better or worse.
As with the previous versions of the survey, only one response per library is allowed. While all the individuals that work in a library may have their own opinions, please respond to the extent that you can from the general experiences of your library.
The survey links each response to the listing for a library in the lib-web-cats directory. This connection provides the ability to correlate responses with the extensive library demographic data in lib-web-cats.
When viewing the entry for your library in lib-web-cats, please check for any incomplete or inaccurate information and let me know of any needed changes.
If your library isn't listed in lib-web-cats, please submit its information.
Marshall Breeding Nov 5, 2012 09:09:41 Link to this thread